{"id":2092,"date":"2025-11-17T13:42:30","date_gmt":"2025-11-17T12:42:30","guid":{"rendered":"https:\/\/www.poll-hero.com\/customer-satisfaction\/"},"modified":"2026-03-20T10:59:41","modified_gmt":"2026-03-20T09:59:41","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.poll-hero.com\/en\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2092\" class=\"elementor elementor-2092 elementor-828\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c38834a e-flex e-con-boxed e-con e-parent\" data-id=\"c38834a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-666d50b e-flex e-con-boxed e-con e-child\" data-id=\"666d50b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2237d elementor-widget elementor-widget-heading\" data-id=\"4e2237d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span class=\"ql-comment\" data-comment-ids=\"90150167131511\" data-track-unresolved-ids=\"true\" data-comment-unresolved-ids=\"\">Understand customer satisfaction with surveys<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-010a5e5 elementor-widget elementor-widget-text-editor\" data-id=\"010a5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-d6a06d23-fa99-4d8e-b0d5-9c1318f5bcc2\">How satisfied are your customers truly with your products?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed7186 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4ed7186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#learnmore\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983ceda e-flex e-con-boxed e-con e-child\" data-id=\"983ceda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de5a905 elementor-widget elementor-widget-image\" data-id=\"de5a905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"591\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-1024x757.png\" class=\"attachment-large size-large wp-image-1982\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-1024x757.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-300x222.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-768x567.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-360x266.png 360w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting.png 1057w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b935c7 e-flex e-con-boxed e-con e-parent\" data-id=\"7b935c7\" data-element_type=\"container\" data-e-type=\"container\" id=\"learnmore\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d28e9c8 e-con-full e-flex e-con e-child\" data-id=\"d28e9c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5216f84 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5216f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-cfddf3c8-0451-4896-ad3e-90ca63724fda\">In pre- and post-purchase surveys, you can find out what motivates your customers, whether they would buy from you again, or if they would recommend you to others. <\/div><div class=\"ql-block\" data-block-id=\"block-cfddf3c8-0451-4896-ad3e-90ca63724fda\">Use the following question types for this:<\/div><ul><li>NPS<\/li><li>Matrix<\/li><li>Free text<\/li><li>Rating Scale<\/li><\/ul><div data-block-id=\"block-f0dbec8e-52d6-496a-9ae4-1425c158a192\"> <\/div><div class=\"ql-block\" data-block-id=\"block-f0dbec8e-52d6-496a-9ae4-1425c158a192\">The questions you ask and how often you contact your customers depend entirely on your industry.<\/div><div class=\"ql-block\" data-block-id=\"block-8a98436f-36b3-412c-82ef-314a99368209\">For example, a university can send stand-alone surveys to student emails at the end of the semester, while an online shop for beauty products can request a review one month after purchase.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9a7c83 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"e9a7c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-191c15d e-con-full e-flex e-con e-child\" data-id=\"191c15d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a796fd elementor-widget elementor-widget-image\" data-id=\"8a796fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"451\" height=\"323\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/rating-scale-2.png\" class=\"attachment-large size-large wp-image-2093\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/rating-scale-2.png 451w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/rating-scale-2-300x215.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/rating-scale-2-360x258.png 360w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f1f0de e-flex e-con-boxed e-con e-parent\" data-id=\"0f1f0de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e4bc91 e-con-full e-flex e-con e-child\" data-id=\"4e4bc91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1f8991 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a1f8991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-d8fe41ea-23e5-4618-a072-d14694318af0\">If you are asking about product satisfaction, it is advisable not to send the survey too quickly. After three days, no one can tell you whether the dietary supplement is working, if the internet connection remains stable, or if the laptop will stand the test of time. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc0ceb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9bc0ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83ec877 e-con-full e-flex e-con e-child\" data-id=\"83ec877\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d878b58 elementor-widget elementor-widget-image\" data-id=\"d878b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"404\" height=\"244\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/Kundenzufriedenheit-Umfrage-Beispiel.png\" class=\"attachment-large size-large wp-image-2033\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/Kundenzufriedenheit-Umfrage-Beispiel.png 404w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/Kundenzufriedenheit-Umfrage-Beispiel-300x181.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/Kundenzufriedenheit-Umfrage-Beispiel-360x217.png 360w\" sizes=\"(max-width: 404px) 100vw, 404px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Understand customer satisfaction with surveys How satisfied are your customers truly with your products? Learn more In pre- and post-purchase surveys, you can find out what motivates your customers, whether they would buy from you again, or if they would recommend you to others. Use the following question types for this: NPS Matrix Free text [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1865,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2092","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages\/2092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/comments?post=2092"}],"version-history":[{"count":3,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages\/2092\/revisions"}],"predecessor-version":[{"id":2963,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages\/2092\/revisions\/2963"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/media\/1865"}],"wp:attachment":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/media?parent=2092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}