{"id":2103,"date":"2025-11-17T14:45:25","date_gmt":"2025-11-17T13:45:25","guid":{"rendered":"https:\/\/www.poll-hero.com\/customer-experience-manager\/"},"modified":"2026-03-20T10:59:24","modified_gmt":"2026-03-20T09:59:24","slug":"customer-experience-manager","status":"publish","type":"page","link":"https:\/\/www.poll-hero.com\/en\/customer-experience-manager\/","title":{"rendered":"Customer Experience Manager"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2103\" class=\"elementor elementor-2103 elementor-800\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c38834a e-flex e-con-boxed e-con e-parent\" data-id=\"c38834a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-666d50b e-flex e-con-boxed e-con e-child\" data-id=\"666d50b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2237d elementor-widget elementor-widget-heading\" data-id=\"4e2237d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Creating better experiences as a Customer Experience Manager with surveys<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-010a5e5 elementor-widget elementor-widget-text-editor\" data-id=\"010a5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-d65cca53-8ecd-4897-8854-3789b976460d\">Build sustainable brand loyalty, transform your customers into superfans, and learn from those who truly matter.<\/div><div data-block-id=\"block-d65cca53-8ecd-4897-8854-3789b976460d\"> <\/div><div class=\"ql-block\" data-block-id=\"block-51b861f9-5eb8-44e9-afc3-1d1e585f86f7\">With PollHero surveys, you have a wide range of possibilities to improve your brand&#8217;s customer experience and thus increase your conversion rate, CLV, and customer retention.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed7186 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4ed7186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#learnmore\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983ceda e-flex e-con-boxed e-con e-child\" data-id=\"983ceda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de5a905 elementor-widget elementor-widget-image\" data-id=\"de5a905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"591\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-1024x757.png\" class=\"attachment-large size-large wp-image-1982\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-1024x757.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-300x222.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-768x567.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting-360x266.png 360w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/poll-hero-reporting.png 1057w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b935c7 e-flex e-con-boxed e-con e-parent\" data-id=\"7b935c7\" data-element_type=\"container\" data-e-type=\"container\" id=\"learnmore\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d28e9c8 e-con-full e-flex e-con e-child\" data-id=\"d28e9c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a66733f elementor-widget elementor-widget-heading\" data-id=\"a66733f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Find the right words<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5216f84 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5216f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-d2f2940d-b079-420b-81ae-8e3273494595\">Before conducting a survey, it is important that you know your goal: Do you want to find out why your customers love you? Is it important to you to calculate the NPS? Or do you want to reactivate users who haven&#8217;t purchased from you in a long time?  <\/div><div data-block-id=\"block-d2f2940d-b079-420b-81ae-8e3273494595\"> <\/div><div class=\"ql-block\" data-block-id=\"block-2b0fe664-5bdd-4747-abf7-f515a8bad7cc\">Only then can you find the appropriate questions so that your customers&#8217; answers can be used effectively.<\/div><div data-block-id=\"block-2b0fe664-5bdd-4747-abf7-f515a8bad7cc\"> <\/div><div class=\"ql-block\" data-block-id=\"block-a2f1fd6b-b65d-4843-92ff-bdaaea7c0737\">You can send your survey directly via email to target loyal buyers, or survey all visitors on your website as an onsite or embedded survey.<\/div><div data-block-id=\"block-a2f1fd6b-b65d-4843-92ff-bdaaea7c0737\"> <\/div><div class=\"ql-block\" data-block-id=\"block-597db1b0-521e-47ed-9ec6-a5e6f4148c6c\">The practical part: You can have all new responses sent directly to you via email once a day or once a week. Save yourself the tedious task of refreshing the dashboard and receive all answers conveniently in your inbox. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9a7c83 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"e9a7c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-191c15d e-con-full e-flex e-con e-child\" data-id=\"191c15d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a796fd elementor-widget elementor-widget-image\" data-id=\"8a796fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"482\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/image-68.png\" class=\"attachment-large size-large wp-image-2077\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/image-68.png 806w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/image-68-300x181.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/image-68-768x463.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/image-68-360x217.png 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Creating better experiences as a Customer Experience Manager with surveys Build sustainable brand loyalty, transform your customers into superfans, and learn from those who truly matter. With PollHero surveys, you have a wide range of possibilities to improve your brand&#8217;s customer experience and thus increase your conversion rate, CLV, and customer retention. Learn more Find [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1865,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2103","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages\/2103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/comments?post=2103"}],"version-history":[{"count":3,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages\/2103\/revisions"}],"predecessor-version":[{"id":2958,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/pages\/2103\/revisions\/2958"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/media\/1865"}],"wp:attachment":[{"href":"https:\/\/www.poll-hero.com\/en\/wp-json\/wp\/v2\/media?parent=2103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}