{"id":3371,"date":"2026-05-06T14:12:23","date_gmt":"2026-05-06T13:12:23","guid":{"rendered":"https:\/\/www.poll-hero.com\/?page_id=3371"},"modified":"2026-05-08T11:04:58","modified_gmt":"2026-05-08T10:04:58","slug":"net-promoter-score","status":"publish","type":"page","link":"https:\/\/www.poll-hero.com\/en\/net-promoter-score\/","title":{"rendered":"Net Promoter Score"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3371\" class=\"elementor elementor-3371 elementor-3370\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c38834a e-flex e-con-boxed e-con e-parent\" data-id=\"c38834a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-666d50b e-flex e-con-boxed e-con e-child\" data-id=\"666d50b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9b9b7 elementor-mobile-align-center elementor-tablet-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3b9b9b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path d=\"M10.1623 12.3031C11.1787 11.7333 11.9872 10.9556 12.5878 9.97001C13.1406 9.07174 13.4454 8.06807 13.5021 6.95898H9.91576C9.8725 7.48144 9.73909 7.95382 9.51552 8.37611C9.25373 8.89971 8.88413 9.30781 8.40673 9.60041C7.94473 9.89301 7.39803 10.0393 6.76663 10.0393C6.28294 10.0393 5.84444 9.95345 5.45113 9.78175L3.75 12.5082C4.67361 12.9413 5.67915 13.1578 6.76663 13.1578C8.01402 13.1578 9.14593 12.8729 10.1623 12.3031Z\" fill=\"#AF2D4C\"><\/path><path d=\"M0 6.57429C0 7.83709 0.3003 8.96899 0.9009 9.96999C1.45015 10.8488 2.15857 11.5623 3.02615 12.1105L4.79328 9.38152C4.46037 9.11509 4.18701 8.77994 3.9732 8.37609C3.7114 7.85249 3.5805 7.25189 3.5805 6.57429C3.5805 5.89669 3.7114 5.30379 3.9732 4.79559C4.2504 4.27199 4.6277 3.86389 5.1051 3.57129C5.48294 3.32752 5.90901 3.18022 6.38332 3.12938V0C5.28546 0.0530086 4.27419 0.334838 3.3495 0.84549C2.3331 1.41529 1.5169 2.19299 0.9009 3.17859C0.3003 4.16419 0 5.29609 0 6.57429Z\" fill=\"#CF385C\"><\/path><path d=\"M12.5916 3.17853C11.991 2.19293 11.1825 1.41523 10.1661 0.845434C9.2555 0.334961 8.25223 0.0531491 7.15625 0V3.12953C7.62724 3.18056 8.04532 3.32779 8.41048 3.57123C8.88788 3.86383 9.25748 4.27193 9.51928 4.79553C9.74277 5.20527 9.87617 5.67006 9.91947 6.1899H13.5061C13.4499 5.06798 13.1451 4.06419 12.5916 3.17853Z\" fill=\"#ECACBB\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Net Promoter Score<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2237d elementor-widget elementor-widget-heading\" data-id=\"4e2237d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">NPS software for websites &amp; digital products<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-010a5e5 elementor-widget elementor-widget-text-editor\" data-id=\"010a5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-0044d77f-68e1-433c-9db0-6913cf3b01dc\">Measure customer satisfaction directly where users interact with your product. With PollHero, you can create modern NPS surveys for websites, web apps, and digital products \u2014 GDPR-compliant, fully hosted in Germany, and flexibly customizable. <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed7186 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4ed7186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#learnmore\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-983ceda e-flex e-con-boxed e-con e-child\" data-id=\"983ceda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de5a905 elementor-widget elementor-widget-image\" data-id=\"de5a905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"335\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-ueber-zeit-auswertung-1024x429.jpg\" class=\"attachment-large size-large wp-image-3676\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-ueber-zeit-auswertung-1024x429.jpg 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-ueber-zeit-auswertung-300x126.jpg 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-ueber-zeit-auswertung-768x322.jpg 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-ueber-zeit-auswertung-1536x644.jpg 1536w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-ueber-zeit-auswertung-2048x858.jpg 2048w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-ueber-zeit-auswertung-360x151.jpg 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-424981f e-flex e-con-boxed e-con e-parent\" data-id=\"424981f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eb94b7 elementor-widget elementor-widget-shortcode\" data-id=\"8eb94b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1901\" class=\"elementor elementor-1901 elementor-1465 elementor-1465\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-006ebfb e-grid e-con-full e-con e-parent\" data-id=\"006ebfb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f591a2a elementor-widget elementor-widget-image\" data-id=\"f591a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"93\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/telekom-logo.png\" class=\"attachment-large size-large wp-image-1902\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13a6637 elementor-widget elementor-widget-image\" data-id=\"13a6637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"537\" height=\"53\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/armedangels-logo.svg\" class=\"attachment-large size-large wp-image-1888\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98f41e6 elementor-widget elementor-widget-image\" data-id=\"98f41e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"175\" height=\"60\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/platinum-logo.svg\" class=\"attachment-large size-large wp-image-1905\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-314fa2c elementor-widget elementor-widget-image\" data-id=\"314fa2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"158\" height=\"158\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/ruby-logo-square.jpg.webp\" class=\"attachment-large size-large wp-image-1886\" alt=\".Logo Ruby Hotels\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/ruby-logo-square.jpg.webp 158w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/ruby-logo-square.jpg-150x150.webp 150w\" sizes=\"(max-width: 158px) 100vw, 158px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0eeacb elementor-widget elementor-widget-image\" data-id=\"a0eeacb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"292\" height=\"68\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/moze-logo.svg\" class=\"attachment-large size-large wp-image-1906\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88ad212 elementor-widget elementor-widget-image\" data-id=\"88ad212\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"181\" height=\"52\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2025\/11\/vereinsbedarf-deitert-logo.svg\" class=\"attachment-large size-large wp-image-1907\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb3333b elementor-widget elementor-widget-image\" data-id=\"bb3333b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"316\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/DonCarne_Logo_positiv_Typo_rechts_claim_4c-1024x405.webp\" class=\"attachment-large size-large wp-image-1904\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/DonCarne_Logo_positiv_Typo_rechts_claim_4c-1024x405.webp 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/DonCarne_Logo_positiv_Typo_rechts_claim_4c-300x119.webp 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/DonCarne_Logo_positiv_Typo_rechts_claim_4c-768x304.webp 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/DonCarne_Logo_positiv_Typo_rechts_claim_4c-1536x607.webp 1536w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/DonCarne_Logo_positiv_Typo_rechts_claim_4c-2048x810.webp 2048w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/02\/DonCarne_Logo_positiv_Typo_rechts_claim_4c-360x142.webp 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c779ff2 elementor-widget elementor-widget-image\" data-id=\"c779ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"254\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/03\/ablyft-logo.svg\" class=\"attachment-large size-large wp-image-1890\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51eba1e e-flex e-con-boxed e-con e-parent\" data-id=\"51eba1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3233288 e-con-full e-flex e-con e-child\" data-id=\"3233288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a780cc3 elementor-widget elementor-widget-heading\" data-id=\"a780cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is the Net Promoter Score (NPS)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c9f5a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b8c9f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Net Promoter Score (NPS) is one of the best-known methods for measuring customer satisfaction and customer loyalty. Users answer one key question: <\/p><p><em>&#8220;How likely are you to recommend our product or website?&#8221;<\/em><\/p><p>The rating is given on a scale from 0 to 10.<\/p><p>Based on their answers, users are divided into three groups:<\/p><p><strong>Detractors (0\u20136)<\/strong><br>Dissatisfied users with a negative perception<\/p><p><strong>Passives (7\u20138)<\/strong><br>Satisfied, but not very loyal users<\/p><p><strong>Promoters (9\u201310)<\/strong><br>Enthusiastic users with a high likelihood of recommending<\/p><p>The final NPS is calculated as:<\/p><p>% Promoters \u2013 % Detractors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a436cb9 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a436cb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3e6e39 e-con-full e-flex e-con e-child\" data-id=\"c3e6e39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39f308d elementor-widget elementor-widget-image\" data-id=\"39f308d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"505\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-software-1024x647.png\" class=\"attachment-large size-large wp-image-3377\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-software-1024x647.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-software-300x189.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-software-768x485.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-software-360x227.png 360w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-software.png 1292w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f1f0de e-flex e-con-boxed e-con e-parent\" data-id=\"0f1f0de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e4bc91 e-con-full e-flex e-con e-child\" data-id=\"4e4bc91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6018e64 elementor-widget elementor-widget-heading\" data-id=\"6018e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why NPS is so important for digital products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1f8991 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a1f8991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>NPS helps you identify changes in customer satisfaction early and analyze them in a targeted way.<\/p><p>Typical use cases:<\/p><ul><li>Measure customer experience<\/li><li>Collect product feedback<\/li><li>Identify conversion issues<\/li><li>Assess the impact of releases<\/li><li>Compare user groups<\/li><li>Monitor long-term satisfaction<\/li><\/ul><p>However, especially for digital products, a single score is rarely enough. What matters is why users give a particular rating. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc0ceb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9bc0ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83ec877 e-con-full e-flex e-con e-child\" data-id=\"83ec877\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d878b58 elementor-widget elementor-widget-image\" data-id=\"d878b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"505\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/umfassend_reporting-1024x647.png\" class=\"attachment-large size-large wp-image-3656\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/umfassend_reporting-1024x647.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/umfassend_reporting-300x189.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/umfassend_reporting-768x485.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/umfassend_reporting-360x227.png 360w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/umfassend_reporting.png 1292w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-857e10e e-flex e-con-boxed e-con e-parent\" data-id=\"857e10e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-54c2274 e-con-full e-flex e-con e-child\" data-id=\"54c2274\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dbcaf7 elementor-widget elementor-widget-heading\" data-id=\"8dbcaf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NPS surveys with targeted follow-up questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f33a567 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f33a567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With PollHero, you can display follow-up questions dynamically based on the rating.<\/p><p>Examples:<\/p><ul><li>Users with low ratings receive targeted questions about issues or frustrations<\/li><li>Passive users can be asked about missing features<\/li><li>Promoters can be directed to testimonials, reviews, or recommendations<\/li><\/ul><p>The logic works both based on the exact rating and via the NPS categories:<\/p><ul><li>Detractors<\/li><li>Passives<\/li><li>Promoters<\/li><\/ul><p>This creates significantly more valuable qualitative insights than classic standard NPS tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aae46d0 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"aae46d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ca4854 e-con-full e-flex e-con e-child\" data-id=\"6ca4854\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a269c4 elementor-widget elementor-widget-image\" data-id=\"7a269c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"505\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/logik_routing-1024x647.png\" class=\"attachment-large size-large wp-image-3301\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/logik_routing-1024x647.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/logik_routing-300x189.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/logik_routing-768x485.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/logik_routing-1536x970.png 1536w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/logik_routing-360x227.png 360w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/04\/logik_routing.png 1938w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb57ee1 e-flex e-con-boxed e-con e-parent\" data-id=\"fb57ee1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3fe08a e-con-full e-flex e-con e-child\" data-id=\"a3fe08a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1c18fd elementor-widget elementor-widget-heading\" data-id=\"c1c18fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flexible designs for different use cases<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4853f6b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4853f6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>NPS surveys should be visible \u2014 but not disruptive.<\/p><p>PollHero offers several custom styles that can be adapted to different scenarios:<\/p><ul><li>subtle website overlays<\/li><li>modern layer surveys<\/li><li>embedded NPS widgets<\/li><li>minimalist feedback components<\/li><\/ul><p>This allows NPS surveys to be seamlessly integrated into e-commerce shops as well as SaaS products or internal platforms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e7155 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d2e7155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10c6e6e e-con-full e-flex e-con e-child\" data-id=\"10c6e6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b88fc9 elementor-widget elementor-widget-image\" data-id=\"8b88fc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"505\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-umfrage-designs-1024x647.png\" class=\"attachment-large size-large wp-image-3376\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-umfrage-designs-1024x647.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-umfrage-designs-300x190.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-umfrage-designs-768x485.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-umfrage-designs-1536x970.png 1536w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-umfrage-designs-2048x1294.png 2048w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/nps-umfrage-designs-360x227.png 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e05f734 e-flex e-con-boxed e-con e-parent\" data-id=\"e05f734\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-91ed17e e-con-full e-flex e-con e-child\" data-id=\"91ed17e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8a40b elementor-widget elementor-widget-heading\" data-id=\"8e8a40b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NPS monitoring over time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c68e48a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c68e48a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A single NPS value often provides only limited insight. The score becomes truly relevant over time. <\/p><p>With PollHero, you can:<\/p><ul><li>analyze developments over time<\/li><li>identify relative changes<\/li><li>evaluate trends after releases or campaigns<\/li><li>visually track fluctuations<\/li><\/ul><p>The results are displayed in clear bar charts and help teams quickly put changes into context.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e62dd15 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"e62dd15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.poll-hero.com\/register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start now for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb3fec e-con-full e-flex e-con e-child\" data-id=\"bbb3fec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9261559 elementor-widget elementor-widget-image\" data-id=\"9261559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"505\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/03\/nps_ueber_zeit-1024x647.png\" class=\"attachment-large size-large wp-image-2755\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/03\/nps_ueber_zeit-1024x647.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/03\/nps_ueber_zeit-300x189.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/03\/nps_ueber_zeit-768x485.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/03\/nps_ueber_zeit-360x227.png 360w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/03\/nps_ueber_zeit.png 1292w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac2b9ec e-flex e-con-boxed e-con e-parent\" data-id=\"ac2b9ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bdf60f2 e-con-full e-flex e-con e-child\" data-id=\"bdf60f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2edc32 elementor-widget elementor-widget-heading\" data-id=\"a2edc32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GDPR-compliant NPS software from Germany<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f54805d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f54805d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>PollHero was developed specifically for companies that value data protection, control, and digital sovereignty.<\/p><p>This means:<\/p><ul><li>fully hosted in Germany<\/li><li>no non-DE subprocessors<\/li><li>GDPR-compliant operation<\/li><li>modern technical infrastructure<\/li><li>flexible customization options for companies and agencies<\/li><\/ul><p>Especially when collecting customer feedback, trust is an important factor \u2014 both internally and with end customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-004a26c elementor-align-left elementor-widget elementor-widget-button\" data-id=\"004a26c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.poll-hero.com\/en\/dashboards\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more about data protection<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71107d3 e-con-full e-flex e-con e-child\" data-id=\"71107d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e40ece elementor-widget elementor-widget-image\" data-id=\"1e40ece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"505\" src=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/reliable-survey-results-gdpr-compliant-1024x647.png\" class=\"attachment-large size-large wp-image-3672\" alt=\"\" srcset=\"https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/reliable-survey-results-gdpr-compliant-1024x647.png 1024w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/reliable-survey-results-gdpr-compliant-300x189.png 300w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/reliable-survey-results-gdpr-compliant-768x485.png 768w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/reliable-survey-results-gdpr-compliant-1536x970.png 1536w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/reliable-survey-results-gdpr-compliant-360x227.png 360w, https:\/\/www.poll-hero.com\/wp-content\/uploads\/2026\/05\/reliable-survey-results-gdpr-compliant.png 1938w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Net Promoter Score NPS software for websites &amp; digital products Measure customer satisfaction directly where users interact with your product. With PollHero, you can create modern NPS surveys for websites, web apps, and digital products \u2014 GDPR-compliant, fully hosted in Germany, and flexibly customizable. Learn more What is the Net Promoter Score (NPS)? 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