Survey your users. Gain insights. Take action.

Create surveys intuitively, gather feedback from your customers, and analyze it with clever AI tools: the possibilities for using PollHero are (almost) endless.

Jenny from PollHero

Response Wizard

Looking for answers?

With PollHero surveys, you can reach your users at the right time and in the right place. Get quick responses, more data, and make better decisions.
Sign up now and get to know your customers better.

Surveys with security

Smarter with every response

Thanks to various integration options and 10 question types, you can design your survey exactly as you need it. This allows you to reach your customers—no matter where they are or at what time.

With PollHero, you can identify conversion issues, conduct post-purchase surveys, find out how satisfied your customers are with the ordering process, and much more.

The possibilities are (almost) endless.

Get an overview of our question types:

Selection options:

Ratings

Text inputs:

Start & End:

Single Select

Allow your users to select one answer from multiple options. This helps you quickly identify which reason, desire, or need is their top priority.

Multi Select

Sometimes more than one answer applies. With multiple-choice, you capture various interests, needs, or purchase reasons in a single question.

Net Promoter Score

Find out how likely your customers are to recommend you. NPS makes the willingness to recommend measurable and shows you how it develops over time.

Rating Scale

Make satisfaction and ratings measurable with numbers or stars. This helps you quickly see how your users rate products, content, or individual experiences.

Ranking

Let your users sort options by importance. This way, you learn which features, wishes, or needs you should address first.

Matrix

Rate multiple aspects on a common scale. This allows you to clearly compare satisfaction with price, quality, and service in one question.

Emojis

Capture how your users perceive an experience with a single click. Emojis make the rating intuitive – from a frustrating checkout to a successful support contact.

Short Free Text

Give your users space for short answers in their own words. Ideal for specific requests, spontaneous thoughts, or a brief explanation.

Long Free Text

Understand the reasons behind an answer. With longer open-ended texts, you collect detailed feedback, suggestions for improvement, and insights that fixed answer options cannot cover.

Mailing

Ask your users for their email address if they wish to be reachable for follow-up questions. This allows you to deepen feedback or engage interested parties for further discussions.

Engagement Trigger

Start your survey with a short invitation. Give your users a good reason to participate before they answer the first question.

Thank You

Conclude your survey with a personal thank-you message. Show your participants that their feedback matters and what happens next.

Minimized Triggers

Draw attention to your feedback offering with a compact survey notice. Your users decide when to open the survey and share their opinion.

The right survey at the right time

PollHero was born from the daily operations of e-commerce expert teams, and that is exactly what makes it such a versatile tool. We know what your shop needs.

Advanced data collection in no time

Precise targeting, filter options in reporting, and simple routing make it easier for you to not only create PollHero surveys but also evaluate them. For better results and more information about your customers.

Adapts to your website

Whether eye-catching or seamless, PollHero can do it. With a variety of design and branding options as well as numerous trigger settings, you can customize the survey exactly to your wishes.

Gain clear insights easily

Make life easier for yourself and your teams. With clever AI features, you can quickly evaluate and summarize feedback, answers, and data, and identify potential for optimization.

PollHero from our customers' perspective

With PollHero, we were able not only to gain valuable insights for our funnels—thanks to the flexible structure, we were able to display surveys at the touchpoints that mattered.

Carina Kneißle - Product Owner Web

With PollHero surveys, we can enrich both our attribution and the most important areas of our online store with qualitative data—for better improvements.

Sam - UX/UI Designer

With PollHero, we were able to identify features that customers really need and thus use our IT resources as efficiently as possible.

Alexander Richter - CEO ABlyft

Data Protection and Data Security

PollHero offers businesses a straightforward way to collect and analyze qualitative data, helping them better understand their customers without compromising their data.

That’s because PollHero is 100% GDPR-compliant. Data processing and storage take place exclusively in Germany and are handled by German companies.

This way, your data and your customers’ data are in safe hands. GDPR compliance also makes it easier for you to implement it in your company.

Fewer obstacles, faster implementation, better results.

FAQs

Who is PollHero suitable for?

Website Owners
E-commerce Companies
Product Owners
HR Teams
Marketing Teams
CRO Teams
CRM Teams
Social Media Managers
Government & Municipal Organizations
Agencies
Growth Marketers
UX & UI Designers

Is PollHero GDPR-compliant?

Yes, PollHero is 100% GDPR-compliant. Your data and your customers’ data are stored and processed exclusively in Germany. No data is transferred to other countries. Of course, we also have a suitable data processing agreement (DPA) ready for you upon request.