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PollHero vs Hotjar Surveys

Compare PollHero with Hotjar Surveys to get a sense of which survey tool is right for you and your needs.
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Table of Contents

At a Glance

Make life easier for yourself and your teams. With clever AI features, you can quickly evaluate and summarize feedback, answers, and data, and identify potential for optimization.
Feature
Hotjar Logo
Pricing
free | €149 | custom
free | from €99* | custom
Company Location
French Flag Emoji
Subprocessor Location(s)
Data processing exclusively in Germany
Onsite Surveys
Embedded Surveys
Standalone Surveys
Question types
10+
10+
NPS Surveys
Post-purchase surveys
no native Shopify solution
Logic & routing
AI sentiment analysis
AI summary & suggestions
AI Topic Clusters
AI Survey Creation
Embed Direct Injection
Embed Targeting Options
fully flexible custom CSS
Custom user attributes
Audience Targeting & Filtering
JavaScript targeting
Two-Factor Authentication
PII Masking
Team Collaboration
Survey Templates
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Important:
Hotjar's prices increase with the number of survey responses. The Growth Plan for Voice of Customer with 500 responses/month costs €99/month, 5,000 responses/month cost €349/month, 50k responses/month cost €949/month.

Additionally, "response" at Hotjar means answering one question.
If you have a survey with 10 questions and 10 participants have completed it, you have used 100 responses.

PollHero Reporting & Analytics

Even if a survey is abandoned, PollHero collects the responses entered so far. This ensures you don’t lose any important information.
PollHero reports are clear and get straight to the point:
straightforward settings & only the data you really need for success.
The reporting offers three AI features:
  • AI Sentiment Analysis: Capture your customers’ sentiment
  • AI Topic Clusters: Sort free-text responses into topics
  • AI Summary & Suggestions: Quickly identify optimization potential
AI Summaries are provided for each free-text question.
You can filter by custom user attributes in the reporting. You can also download your report as CSV.
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Hotjar Reporting & Analytics

Hotjar also collects data from the first touchpoint, so incomplete surveys are also included in the reporting. Hotjar reports also offer AI features:
  • AI sentiment analysis
  • AI Analysis & Suggestions
To see sentiments, the sentiment switch must be enabled in the reporting. Sentiments are only available from 20 free-text responses per survey. Automatic and manual tags can be added to responses, which can be filtered in the reporting.
AI Analysis & Suggestions are not question-based, but summarize the entire report.

Privacy & Data

PollHero is developed and hosted in Germany. This makes the software and artificial intelligence 100% GDPR-compliant. Additionally, PollHero offers you another level of data protection thanks to two-factor authentication.
Within the surveys, you can manage in the settings whether personal data is shown in the reports. Per project, it is possible to enable or disable PII (personally identifiable information) masking. Email addresses and numbers with 4 or more digits are censored in the responses.
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Hotjar belongs to Contentsquare, which is a French company based in France. However, Hotjar Surveys are not fully GDPR-compliant, as the subprocessors for data storage are located in the USA. This means they fall under the CLOUD Act, which allows U.S. authorities to access data stored by U.S. digital companies and IT service providers on the internet, even if that data was not stored in the USA.
Two-factor authentication is also available.

PollHero Pricing

Plan
Monthly Cost
Features
Target Audience
Free
free
  • 1 active survey
  • 3 questions per survey
  • all question types
  • Onsite Surveys
  • unlimited responses
  • custom design
Beginners & companies wanting to explore the tool
Growth
€149
  • 3 active surveys
  • unlimited questions
  • all survey types
  • all question types
  • Reporting incl. segmentation
  • Logic & routing
  • all integrations
  • e-commerce features
Companies with 100k monthly users
Enterprise
custom pricing
  • unlimited active surveys
  • unlimited questions
  • all survey types
  • all question types
  • JavaScript targeting
  • Custom user attributes
  • AI sentiment analysis
  • AI Topic Clusters
  • AI summary suggestions
Companies with >100k monthly users

Hotjar Pricing

Hotjar Surveys is part of the Hotjar Contentsquare ecosystem. Hotjar Surveys are therefore included in every Voice of Customer plan—along with many other features such as session replays or heatmaps. We focus on the survey features included in each price.

Please note that the prices for the Growth plan vary and are calculated based on the number of desired responses per month. One response does not mean one survey. If you create a survey with 5 questions and a user completes this survey, you have already collected 5 responses. PollHero prices, on the other hand, are not tied to a response volume.

Plan
Monthly Cost
Features
Target Audience
Free
€0
  • 100 responses/month
  • 5 interviews user tests with your own users
  • 3 active surveys
  • Session Replays
  • AI Survey Generator
  • AI Summary Report
  • 9 integrations
Beginners companies wanting to test surveys
Growth
from €99*
  • from 500 responses/month
  • 10 interviews user tests with your own users
  • unlimited active surveys
  • embedded surveys
  • Session Replays
  • AI Survey Generator
  • AI Summary Report
  • AI Survey Analysis
  • audience targeting
  • 11 integrations
Companies looking to improve engagement conversions
Pro
custom pricing
  • up to unlimited responses/month
  • up to 3,600 interviews user tests with your own users
  • up to 3,600 interviews with users from Contentsquare database
  • unlimited active surveys
  • embedded surveys
  • Session Replays
  • AI Survey generator
  • AI Summary Report
  • AI Survey Analysis
  • audience targeting
  • 15 integrations
Companies prioritizing revenue impact
*Hotjar's prices increase with the number of survey responses. The Growth Plan for Voice of Customer with 500 responses/month costs €99/month, 5,000 responses/month cost €349/month, 50k responses/month cost €949/month.

Furthermore, "response" at Hotjar means answering one question. If you have a survey with 10 questions and 10 participants have completed it, you have used 100 responses.