Before conducting a survey, it is important that you know your goal: Do you want to find out why your customers love you? Is it important to you to calculate the NPS? Or do you want to reactivate users who haven’t purchased from you in a long time?
Only then can you find the appropriate questions so that your customers’ answers can be used effectively.
You can send your survey directly via email to target loyal buyers, or survey all visitors on your website as an onsite or embedded survey.
The practical part: You can have all new responses sent directly to you via email once a day or once a week. Save yourself the tedious task of refreshing the dashboard and receive all answers conveniently in your inbox.
