Privacy-friendly surveys for websites & products

Collect qualitative insights without compromising on data protection and data sovereignty. Featuring hosting in Germany, no non-DE subprocessors, and a modern survey architecture for demanding web and product teams.
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Why German hosting is important

US companies are required to hand over your data to US authorities – even with “EU data centers.” We are 100% German, so we do not have to, and will not, release anything.

US providers
Even with a "data center in the EU"
Must hand over data to the US government (CLOUD Act)
Subject to secret surveillance (FISA 702)
Do not assume a genuine GDPR role in contracts
PollHero
100% German company
Data remains entirely in Germany
No surveillance or access by/from US companies
DPA & co. available for every customer

Full data sovereignty instead of unnecessary risks

Many survey tools process user data via international infrastructures, third-party providers, or subprocessors outside of Germany. For companies with high data protection requirements, this quickly becomes a problem – legally, organizationally, and technically.

With PollHero, you get a modern survey platform that treats data protection not as an add-on feature, but as the foundation of the entire architecture.

  • Hosting and operation entirely in Germany
  • No non-DE subprocessors
  • Privacy-friendly technical implementation
  • No iframes for embedded surveys
  • PII masking of sensitive data
  • Full control over feedback data and user attributes

This allows you to collect qualitative insights without compromising on data protection, security, or data sovereignty.

Data protection as a business advantage: Fewer risks for companies and teams

Especially in larger companies, corporations, or regulated industries, data protection requirements have long since become part of technical decisions. Feedback and survey tools often involve sensitive data:

  • Customer feedback
  • Product feedback
  • User attributes
  • Session context
  • Personal content in free-text fields

Many providers rely on complex international infrastructures or external services outside of Germany. This increases coordination effort, compliance risks, and technical dependencies.

Full operation in Germany

The entire platform is operated and hosted in Germany. This includes:

  • Hosting
  • Infrastructure
  • Processing
  • Storage
  • Technical services

No non-DE subprocessors are used.

This creates clear responsibilities, reduces data protection complexity, and simplifies internal approval processes for data protection, IT, and legal.

Protection of sensitive information: PII masking for personal data

In open feedback fields, users often unintentionally provide personal information:

  • Phone numbers
  • Email addresses

With integrated PII masking, PollHero helps to identify and protect sensitive information at an early stage.

This reduces data protection risks when processing qualitative feedback data and supports privacy-friendly analysis processes.