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PollHero vs KnoCommerce: Which Survey Tool Is Right for You?

You want to publish surveys on your website or send them via email, but you’re wondering which tool to choose?

We present PollHero in comparison with KnoCommerce so you can make an informed decision.

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Table of Contents

At a Glance

Make life easier for yourself and your teams. With clever AI features, you can quickly evaluate and summarize feedback, answers, and data, and identify potential for optimization.
Feature
Pricing
free | €149 | custom
$19 | $119 | $299 | $499+
Company Location
Subprocessor Location(s)
unknown
Data processing exclusively in Germany
Onsite Surveys
Embedded Surveys
Standalone Surveys
Question types
10+
10+
NPS Surveys
NPS as an additional add-on for $249/month
Post-purchase surveys
Logic & routing
AI sentiment analysis
AI summary & suggestions
AI Topic Clusters
Embed Direct Injection
Embed Targeting Options
fully flexible custom CSS
Custom user attributes
Audience Targeting & Filtering
JavaScript targeting
Two-Factor Authentication
PII Masking
Team Collaboration
Survey Templates
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PollHero Reporting & Analytics

PollHero analyzes from the first response. A user does not need to complete the entire survey for you to see the data in your reporting.
PollHero’s reporting stands out for its clarity and ease of use. No complicated settings, just the data you really need to succeed.
The reporting offers three AI features:
  • AI Sentiment Analysis to quickly grasp your customers’ mood
  • AI Topic Clusters to capture the most important topics at a glance
  • AI Summary & Suggestions to quickly identify optimization potential
You can also filter by custom user attributes and download your reporting as CSV.
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KnoCommerce Reporting & Analytics

KnoCommerce collects data from the first touchpoint. This means the tool also includes incomplete surveys in the reporting. The reporting allows you to filter by predefined audiences. You can also download your results as a CSV file.

Privacy & Data

PollHero is a German company that develops and hosts in Germany. This means PollHero complies with European data protection standards and is 100% GDPR compliant. The artificial intelligence used for PollHero reporting also comes from Germany and is therefore GDPR compliant. Additionally, PollHero offers you another level of data protection through two-factor authentication.
Within the software, you can also secure surveys with additional measures. In PollHero, you can control PII (personally identifiable information) masking per project. Email addresses and numbers with 4 or more digits are censored in responses, so your team and employees have no access to personal data.
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KnoCommerce, on the other hand, is an American company and therefore falls under the CLOUD Act, which allows US authorities to access data stored online by US digital companies and IT service providers, even if that data was not stored in the US. Additionally, non-American companies also receive access to data collected abroad by American firms.
Furthermore, KnoCommerce provides no information about subprocessors regarding data storage and requests, making it unclear how data is handled and which third parties receive it.

PollHero Pricing

Plan
Monthly Cost
Features
Target Audience
Free
free
  • 1 active survey
  • 3 questions per survey
  • all question types
  • Onsite Surveys
  • unlimited responses
  • custom design
Beginners & companies wanting to explore the tool
Growth
€149
  • 3 active surveys
  • unlimited questions
  • all survey types
  • all question types
  • Reporting incl. segmentation
  • Logic & routing
  • all integrations
  • e-commerce features
Companies with 100k monthly users
Enterprise
custom pricing
  • unlimited active surveys
  • unlimited questions
  • all survey types
  • all question types
  • JavaScript targeting
  • Custom user attributes
  • AI sentiment analysis
  • AI Topic Clusters
  • AI summary suggestions
Companies with >100k monthly users

KnoCommerce Pricing

Prices vary by product. The following prices refer to Post Purchase plans. NPS surveys and detailed analytics are an additional feature costing $249/month.

You can try KnoCommerce free for 7 days, but you must select a plan first. After 7 days, your account will be automatically charged unless you cancel beforehand.

Plan
Monthly Cost
Features
Target Audience
Starter
$19
  • 1 active survey
  • 3 questions per survey
  • 0 audiences
  • 3 question types
  • trend reports pie charts
Companies with <€100k annual revenue
Analyst
$119
  • 2 active surveys
  • unlimited questions
  • non-Shopify integrations
  • 4 standard audiences
  • advanced question types
  • advanced reporting
  • automatic insights
  • up to 2 simultaneous integrations
Companies with >€100k annual revenue
Pro
$299
  • 4 active surveys
  • unlimited questions
  • non-Shopify integrations
  • embed email surveys
  • up to 5 custom audiences
  • all question types
  • all reporting
  • up to 4 simultaneous integrations
  • benchmarking
  • automatic insights
Companies with >€5M annual revenue
Enterprise
$499+
  • unlimited active surveys
  • unlimited questions
  • personal customer success via Slack
  • all question types
  • all reporting
  • benchmarking
  • unlimited simultaneous integrations
Companies with custom needs