GetFeedback has long been an established platform for customer experience and Salesforce-based feedback processes. Due to the integration into SurveyMonkey and the announced product changes, many companies are currently re-evaluating their future feedback and survey strategy.
PollHero offers modern website surveys, qualitative user feedback, and fully hosted operations in Germany — without non-DE subprocessors and with a focus on data protection, UX optimization, and digital sovereignty.
GetFeedback was originally built as a customer experience and Salesforce-oriented feedback platform and was later acquired by SurveyMonkey. The platform was particularly strong in relational and transactional feedback processes within the Salesforce environment.
In the meantime, however, GetFeedback is moving ever closer to the SurveyMonkey ecosystem. At the same time, initial product changes and sunset announcements have been communicated.
For many companies, this is a good time to reassess existing feedback processes, data protection requirements, and future platform strategies.
PollHero offers a different approach:
PollHero was developed specifically for modern website feedback and UX optimization.
This includes:
This makes it possible to capture qualitative insights directly in the usage context.
Typical use cases:
GetFeedback became known primarily for customer experience processes in the Salesforce environment.
The platform is particularly suitable for:
The focus is more on CRM and CX processes than on modern website survey workflows.
PollHero was developed specifically for companies with high requirements for data protection, compliance, and data sovereignty.
This includes:
Especially in enterprise environments or when dealing with sensitive user data, this technical control is becoming increasingly important.
SurveyMonkey has already announced that it will further integrate GetFeedback into its own platform ecosystem.
In addition, it was communicated:
This raises questions for many companies about:
Yes. In particular, companies focused on data protection, website feedback, and qualitative UX insights use PollHero as a modern alternative to GetFeedback.
SurveyMonkey has announced that GetFeedback Direct will be discontinued on December 31, 2026. At the same time, parts of the platform are increasingly being integrated into SurveyMonkey.
GetFeedback originally comes from the Salesforce and CX environment. PollHero focuses more on modern website surveys, qualitative user feedback, and a data protection-oriented infrastructure.
PollHero is operated entirely in Germany — without non-DE subprocessors and with a focus on GDPR-compliant data processing.
Yes. With PollHero, NPS, CSAT, and qualitative feedback processes can be implemented, including triggers, segmentation, and AI analyses.
Since GetFeedback is part of SurveyMonkey, publicly available information indicates that services including AWS and Azure are used.