You want to ask surveys on a shop page or in your emails, but you’re not sure which tool is right for you?
Below, we compare PollHero with the Danish-American user journey tool mouseflow. This information will help you decide which tool is best for you and your shop.
PollHero starts collecting your users’ data from the very first response – even if the survey is abandoned. This ensures no response is lost and you always receive every piece of feedback. PollHero reporting is clear and intuitive.
The reporting dashboard offers you three AI features:
In the reporting, you can also filter by custom user attributes. Additionally, you can download the reporting as a CSV.
AI-based evaluation of surveys does not exist. Survey results can be analyzed in a dashboard based on the respective question types. For example, single-select answers receive a bar chart to view the distribution.
PollHero is a German tool, developed and hosted in Germany. The software and artificial intelligence comply with EU standards and are 100% GDPR-compliant. With two-factor authentication, PollHero offers you an additional level of data protection. Furthermore, you can decide how personal data is handled and toggle PII (personally identifiable information) masking individually for each project.
If you turn it on, email addresses and numbers with 4 or more digits in the responses will be censored in the reporting.
While mouseflow stores customer data in the EU, it is within the Google Cloud. This means that despite the EU-US Data Privacy Framework (DPF), response data remains accessible to US intelligence services in a “worst-case” scenario. Although the DPF is intended to protect EU data from misuse, the European Court of Justice still criticizes the framework because absolute protection of data in the USA cannot be guaranteed. Furthermore, it is possible that the European Court of Justice will find the DPF too insecure and revoke it in the coming years. The data would then no longer be protected.
The user feedback tool cannot be booked separately; it is included in the mouseflow plans. However, feedback surveys are only available from the Advanced plan onwards, not in the Free and Essential plans.
Accordingly, there are no tiers for response volume, users, or survey volume within the surveys.